Black Soap Shampoo

Returns: You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the original packaging and needs to have a receipt of purchase.

Refunds: Once we receive your item, we will inspect it and notify you that we are in receipt of the item. We will notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). The number of days it takes for you to receive your credit depends on your card issuer's policies.

Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Thank you for shopping at Natty by Nature.  The following terms and conditions constitute our shipping policy:

All orders are processed within 2-3 working days.  Orders are not shipped or delivered on the weekends or bank holidays.

If we are experiencing a high-volume of orders, shipments may be delayed by a few days.  If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Delivery options & costs:

1st Class – Aims to deliver the next working day

2nd Class – Aims to deliver within 2-3 working days

Value of order/size of parcel	Postage Service	Cost (£)
Up to £20 – packages up to 1kg	UK Standard	1st Class – 3.85 2nd Class – 3.00
Up to £20 – packages up to 2kg	1st Class – 5.57 2nd Class – 3.00
Up to £50 – packages up to 1kg	Signed for	1st Class – 4.00 2nd Class – 4.68
Up to £50 – packages up to 2kg	1st Class – 6.47 2nd Class – 4.00
Up to £100 – packages up to 1kg	Tracked  24 Tracked 48	1st Class – 5.46 2nd Class – 4.74
Up to £100 – packages up to 2kg	Tracked 24 Tracked 48	1st Class –7.80 2nd Class – 4.74
Over £100 – packages up to 1kg	Special Delivery – Guaranteed by 1pm	8.85
Over £100 – packages up to 2kg	11.05